Jurgen Appelo has written an interesting post – The Purpose of a Business is NOT Customer Value. The title may seem counter intuitive at first – but worth taking a look.
He has included a couple of quotes from Russell L. Ackoff – which I always enjoy.
A few of my favourites of his – taken from Management f-laws
The less important an issue is, the more time managers spend discussing it
Managers cannot learn from doing things right, only from doing them wrong
You rarely improve an organisation as a whole by improving the performance of one or more of its parts